Frequently Asked Questions

Everything you need to know about your Klay The Label experience.

How long will it take for my order to arrive?

Standard shipping typically takes 3-7 business days within the continental US. International shipping times vary by location, usually ranging from 10-15 business days.

What is your return policy?

We accept returns on unworn, unwashed items with original tags attached within 30 days of delivery. Please note that sale items are final sale.

How do I care for my Klay garments?

To maintain the longevity of our fabrics, we recommend washing in cold water on a gentle cycle and laying flat to dry. Avoid bleach and harsh detergents.

Do you offer international shipping?

Yes, we ship worldwide. Shipping costs and import duties are calculated at checkout based on your specific location and local regulations.

How can I track my order?

Once your order has shipped, you will receive an email confirmation containing a tracking number and a link to monitor your package's progress.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), as well as PayPal, Apple Pay, and dynamic payment options like Klarna and Afterpay.